Member FAQ
How to… (in the Mammoth Detail Salons wash app)
- Sign up for a membership
- Cancel your membership
- Change the credit card on your membership
- Tip our staff
- Add a vehicle to your account
- Remove a vehicle from your account
- Book a detail package
- View your wash history
- View your detail history
- Leave us a review
- Contact us with questions
How does payment work when I sign up?
It’s as easy as 1, 2, 3:
- Buy any wash package at the store.
- Download the Mammoth Detail Salons wash app and log in.
- Choose the wash package you want to keep each month for unlimited washes.
When you sign up the same day as your paid wash, you only pay the lower drive-up price for that wash, and your membership starts right away. Washes for the rest of that month are free. Your monthly membership fee is then charged automatically on the 1st of each month.
We accept Visa, Mastercard, American Express, and Mammoth gift cards bought on our website.
What does a second or third car cost?
Additional cars on your account cost less. Your first car is billed at the full membership price (“A”), and your second and third cars are billed at a lower price (“B”). Your fourth car starts the pattern over at the full price, and your fifth and sixth cars are billed at the lower price.
If you cancel the membership on a full-price car, one of your lower-priced cars moves up to the full price, so your account always keeps the same full, lower, lower pattern.
| Package | 1st, 4th… (A) | 2nd, 3rd, 5th, 6th… (B) |
|---|---|---|
| Ultra | $109.95 / mo | $79.95 / mo |
| Mega | $89.95 / mo | $59.95 / mo |
| Mammoth | $74.95 / mo | $44.95 / mo |
| Mini | $69.95 / mo | $39.95 / mo |
Plus vehicle upcharge if applicable. Pricing subject to change.
Does my membership belong to me or my car?
Each membership belongs to one specific vehicle, not to the person. To wash another vehicle on a plan, add it to your account in the app.
What are larger-vehicle upcharges?
Sedans have no upcharge. Larger vehicles take longer to wash, vacuum, and clean, so most SUVs, minivans, trucks, and wagons fall into an upcharge category from A to F.
How do I find my vehicle’s upcharge?
Look up your vehicle’s category and price at mammothdetail.com/vehicle-upcharge-finder.
How do I add extra services to my membership?
Add-ons are optional. When you set up your wash package in the app, tap “Next” to see the list of add-on services. Choose any you want, or simply tap “Next” again to continue without adding anything.
What happens if my card is declined?
We’ll email you, and your membership will be paused until you update your card in the app and the payment goes through.
Why isn’t my membership working?
The most common reason is a declined card. Update your card in the app, and your membership will turn back on once the payment goes through. If it still doesn’t work, ask a greeter or call us.
How do I cancel my membership?
Cancel anytime in the Mammoth Detail Salons wash app. To avoid being charged for the next month, cancel before the 1st. Your membership stays active through the end of the month you’ve already paid for. For your security, memberships can’t be cancelled by phone. The app also lets you sign up, tip, change packages, update your card, and more.
Do I need an appointment for a wash?
No. Washes are first come, first served, so just drive up. Wash times vary from about 30 minutes when we’re not busy to about 80 minutes when there’s a long line of vehicles waiting. Check live wait times for both stores at mammothdetail.com before you come. In bad weather, Main Street and Old Milton may keep different hours, or one or both stores may close, so check the current wash times for your store.
How do I book a detail?
Book a detail in the app, or call us and we’ll take your information and book it for you. You’ll get a confirmation email from info@strive123.com, so check your junk or spam folder if you don’t see it.
Can I get new wash mitts for my car?
Yes. Ask your greeter when you check in, and they’ll add a new set of microfiber wash mitts to your ticket. The mitts are yours to keep. Bring them with each visit, and our staff will use them on your car at no extra charge, clean them again, and return them to you.
Can you clean the inside of my wheels?
Yes. Cleaning behind the spokes is an add-on service. Ask your greeter to add it to your ticket.
What is a ceramic coating?
A ceramic coating is a liquid polymer applied by hand to your vehicle’s paint. It bonds to the paint, adding a harder, longer-lasting layer of protection. We use Gtechniq C1 with an EXO top layer, rated to last about 5 years. Unlike wax, which wears off within a few months, a ceramic coating doesn’t wash away. Learn more about ceramic coating.
What does a ceramic coating do?
It adds a layer that is harder than clear coat and repels water, helping keep your vehicle looking new and easier to clean.
- UV protection: Helps prevent sun-related fading and oxidation, and resists light scratches and swirl marks.
- Chemical protection: Helps keep acid rain, minerals, and bird droppings from bonding to the paint, so they’re easier to remove.
- Easier cleaning: Water beads up and rolls off, and dirt and grime don’t stick as easily.
- More gloss: Keeps a deep, “wet” shine.
Every ceramic coating includes paint correction first, even on new cars. We hand-wash the vehicle, clay-bar it to remove bonded contaminants, inspect it under bright light, and polish out scratches and swirls. This keeps the coating from locking in and highlighting imperfections, and gives it a clean, smooth surface to bond to.
You may not see the uneven surface scratches, but correction must be done, even on new cars. A thin slice of clear coat is polished away to remove everyday swirls and microscratches. A deeper scratch may still be visible. Then we apply Gtechniq C1 with an EXO top layer, which fills in and levels the surface. Diagram not to scale.
What doesn’t a ceramic coating do?
- It isn’t scratch-proof. It resists scratches but can’t prevent them, and it can’t stop rock chips. Hand washing is recommended; coating makers advise avoiding automatic washes, which can cause swirls and wear down the coating.
- It doesn’t stop water spots. It reduces them, because less water stays on the surface and mineral spots come off more easily.
- It doesn’t mean you never wash your car. A coated car still needs regular washing, but it’s much quicker and easier to keep looking great.
Bottom line: a ceramic coating protects your investment and keeps your vehicle looking its best. Ready to get started? Book a Correct & Ceramic detail package in the Mammoth Detail Salons wash app or at mammothdetail.com.